XRX Technologies: Customer Service Engineer (internship program)

Position: Customer Service Engineer (internship program)

Department: Technical Department

Reports To: Technical Manager

Nature and Scope of the Position:

• Technically minded and customer-focused individuals to join our dedicated service team in Nairobi and Environs.

Duties:

The successful incumbent will be required to:

• Work with Field service Engineers to repair and maintain machines in various sites around Nairobi and environs.
• Carry out work activities including hardware / Operating System Software maintenance and installation as prescribed in the service manuals and by the Team Leader or Technical Specialist in the most efficient manner.
• Maintain levels of performance consistent with Key Performance Indicators
• Maintain tools, laptop, and service manuals.
• Carry out calibrations on MFP to maintain optimum high print quality
• Carry out preventative maintenance as directed by the Helpdesk administrator
• Establish and maintain high customer relations to ensure customer satisfaction.
• Provide accurate call report at the end of each service call.

The successful incumbent will possess:

• A Strong understanding of digital technology, PC literacy and networking fundamentals.
• Good interpersonal, communication and presentation skills.
• Ability to work within a team environment with minimal supervision;
• Initiative and problem solving skills.
• Proven commitment to customer satisfaction.
• It would be advantageous for candidates to possess knowledge of Color & Mono MFDs and light production range of products, however training will be provided to the successful incumbent.
• Ensuring proper utilization and maintenance of equipments, assets and facilities

Qualifications:

Academic:

Essential: Studying Electrical Engineering, IT or HND from reputable polytechnics and universities.

Desired: Various professional certifications

Experience:

• Fresh from university or college

Work related skills:

• Good organizational skills
• Aggressive and Result Oriented
• Highly motivated
• Good problem solving skills
• Good leadership qualities and people oriented skills

Personal attributes:

• Ability to work under pressure
• Trustworthy
• Team player
• Strong interpersonal skills
• Strong customer relation skills

Complexity and difficulty of the work:

• A demanding job that requires high level of accuracy and integrity

Successful performance standards:

• Ensuring smooth running of the office
• Needs to plan ahead thus be pro – active
• High level of accuracy
• High level of confidentiality

This job description is meant to be only a representative summary of the duties and responsibilities performed by the jobholder.

The jobholder may be requested to perform job-related tasks other than those stated in this description.

The jobholder is expected to perform in a manner consistent with the values and philosophy of “XRX Technologies”

To Apply:

The cv’s should be sent to careers@xrxtechnologies.co.ke and the closing date is 8th September 2010

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