We are looking for experienced individuals with passion and commitment for the position of: Customer Service Representative
Training will be provided to equip the job holder with the necessary knowledge and competencies to effectively carry out this job.
Duties and Responsibilities:
* Maintain customer experience levels within the quality standards stipulated.
* Handle objections by building rapport with customers.
* Update information onto the CRM.
* Adhere to Data Protection policy with regards to confidentiality of customer details.
* Recognize opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements.
* Patiently listens and responds to customer queries.
* Understand and adhere to the escalation process.
* Provide peer support to other Customer Service Representatives in an effort to improve overall team performance
Education and experience:
* A Diploma from a recognized tertiary institution, however Bachelor holders will have an added advantage
* Fluent in the English Language (neutral and clear accent)
* Good typing and IT literacy skills
Key competencies and attributes:
* Remains calm when faced with difficulty or angry customers.
* Flexible to work day and night shift hours.
To apply for this position please log onto our website www.horizoncontactcenters.com
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