The following positions are currently vacant:
CALL CENTRE CUSTOMER ASSISTANTS (8 posts):
Job Description:
* Respond to customer requests by telephone or mail, analyze requests, and provide information requested or ascertain who can best provide the information.
* Answer phones and respond to the customer requests timely and accurately.
* Identify, research and provide comprehensive data to the customers on the organizations products and services.
* Follow-up on customer inquiries not immediately resolved.
* Provide customers with product and service information.
* Recognize, document and alert the Supervisor on the trends in customer calls.
REQUIREMENTS:
* Should have impressive telephone etiquette.
* Have excellent communication skills
* Must be able to work as part of a team with a genuine interest in helping Customers.
* Must be well presented, polite, tactful and friendly.
* Must be able to deliver excellent Customer Service
* Lively and quick thinking.
* Patient and calm
* Must be able to handle complaints and difficult situation.
* Ready to learn and work on flexible timings.
QUALIFICATIONS:
* A Bachelors Degree from a recognized University.
* Must be Computer Literate.
* Must be below 25 years of age..
If you meet the qualifications stated above please send your current CV to careers@crownberger.co.ke
The Deadline for applications for the above positions is 30.08.2010
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