Visiting Kenya; customer service executive

A Private Tours and Travel Company wishes to recruit a customer service executive. Our company is one of the leading and most reliable guides to tourist destination in East Africa. With over 5,000 clients we are proud to say we only deliver the very best to our clients. Can you offer the very best? Are you an energetic and ambitious self-driven personality to work as a Customer Service Representative?

Responsibilities

• Work in a fast-paced, structured customer services and call center environment.
• Deliver extraordinary customer care by responding to queries concerning customer accounts.
• Maintain solid partner relationship and ensure total customer satisfaction at all times.
• Growth of customer portfolio.
• Grow and nurture customer relationships on each and every call that result in measurable customer value
• Document necessary account information and offer solutions that benefit the customer.
• Maintain acceptable performance standards, including effectiveness, efficiency and quality.
• Responsible for customer service including answering customer queries, problem solving and providing detailed information on new products.
• Address all customer complaints on time and efficiently Planned, documented and measurable Routine customer care visits
• Generate repeat business through successful client follow-up.
• Work with other team members to deliver high value solutions on time.
• Keep records and ensure they are intact for references.

Qualifications and skills:

• Age Bracket 27 – 32 years.
• A university graduate B.A, B.ED or B.COM an added diploma qualification will be an added advantage.
• One should have relevant experience of not less than 3 years in a customer service industry.
• Strong communication and telephone skills.
• Should have a good command in English as well as eloquence.
• Full understanding of the tours and travel related business.
• Computer literate with good understanding of Microsoft Office and perfect tying skills.
• Must be ready to work under pressure.
• Must be very flexible.

Interested candidates meeting the above criteria should send their application letters together with detailed curriculum vitae, copies of relevant certificates and a daytime telephone contact to kitsetiquette@gmail.com and jobs@visitingkenya.com before 7th Jan 2011.

Note: Only short listed persons will be contacted and applications received after the deadline will not be considered.

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