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Showing posts with label Sales and Marketing. Show all posts
Showing posts with label Sales and Marketing. Show all posts

Friday, September 2, 2011

LG Electronics Africa: Assistant Manager Marketing & Corporate Communication and Digital Marketing Manager

LG Electronics Africa Logistics FZE (LGEEF) with its HQ in Seoul, South Korea is growing heavily and is looking for the best people in the industry.

We are looking for personnel with the energy and commitment to develop and grow in a dynamic organization.

Assistant Manager Marketing & Corporate Communication

Reporting to: Marketing Manager

Grade: G1

Working Location: Nairobi, Kenya

Key Responsibilities:

* Managing and controlling marketing budgets to ensure marketing objectives are met and any deviation corrected and reported
* Planning, management and controlling of marketing budgets, activities execution monitoring, redirecting and measurement
* Assisting in developing, communicating and implement marketing objectives, strategies, and plans in support of the strategic business plan leveraging on all elements of the marketing mix
* Assist in managing brand identity and give lead guidance to achieve and maintain annual set targets for brand awareness, preference and TOM
* Assist in giving creative guidance on ATL/BTL approach while monitoring and ensuring conformity with brand guidelines. Lead local customization of global ATL/BTL campaigns within the context of local markets while maintaining the initial global objective of the campaign
* Assist in leading marketing research and market intelligence to provide leadership in product launch, positioning, pricing and trade promotions
* Assist in aligning business units objectives with sales channels targets across all product portfolios to grow market share and sustain brand leadership
* Assist in managing external corporate communications, sponsorships and CSR initiatives to enhance brand equity

Qualifications & need competence:

* Masters degree in a marketing field or strategic management
* Strategic marketing skills
* Analytical skills
* Negotiation skills
* Project management skills
* Brand management experience
* Local creative experience
* PR & corporate communication experience
* Financial acuity

Other General Skills and Experience:

* At least 3 years Marketing experience with excellent communication, interpersonal skills and good command of English Language.
* Ability to strategically think and make independent decisions.
* A team player with good understanding of marketing concepts.

Digital Marketing Manager

Reporting to: Marketing Manager

Grade: G1

Working Location: Nairobi, Kenya

Reporting to the Marketing Manager this person will be responsible for streamlining LG’s Brand & Communication Strategy through Digital Marketing across LGEEF countries.

Key Responsibilities:

1. Website maintenance

2. Project Supervision & Development

a. SEO (Search Engine Optimization) project

b. Arabic B2C web portal

c. Development of innovative ideas for ‘Win big with LG’ campaign to spark interest in young generation and create a future pool for loyal consumers

d. Banner Campaigns for product launch and other offline marketing activities

3. Work Closely with procurement team for the selection of vendors for digital marketing activities

4. Communicate with digital media agencies for online activities

5. Online Customer queries

6. Sending eNewsletter (for online events and product updates)

7. Coordinate with HQ/LG CNS team for production and maintenance of web portal

8. Overall responsibility of Digital marketing activities and Coordinate with all departments

9. Digital marketing in-charge for all offline campaigns

10. Upgrade skills through online/offline courses available.

11. Develop & Coach team member for digital media assigned to the department.

Qualifications & Experience:

* Over 8 years of Digital marketing experience
* Understanding different areas of digital marketing
* Designing/development of websites
* Maintenance (correction of errors, development of creatives, uploading of contents, modification) of web portal
* Negotiating skills with agencies/vendors
* Interpersonal skills to deal with different levels of business units
* Supervisory skills to manage and coach subordinates.
* Graphic Designing Tools
* Adobe CS Collection: Photoshop, Illustrator, Flash, InDesign, Fire Works
* AutoCAD2007
* Web Designing Tools
* Html
* Dhtml
* JavaScript
* Website designing & Maintenance
* Developing Banner Creatives
* Maintenance (correction of errors, uploading of contents, editing of contents) of web portal
* Designing & Editing Tools
* Adobe CS Collection: Photoshop, Illustrator, Flash, In Design, Fireworks, After Effects, Premiere
* Web Designing Tools
* Dreamweaver
* HTML
* Ability to work in a multicultural environment

Remuneration: Attractive package will be offered to successful applicant commensurate with their demonstrated skills and abilities.

Interested individuals should forward their application with three references indicating their experience and suitability to: Chadwick.safu@lge.com on or before 9th September 2011.

Short listing will be done on a continuous basis and only successful candidates will be invited for an interview

More Jobs and Vacancies in East Africa available here

East Africa Vacancies


Inmobia: Regional Sales Manager & Country Sales Manager

Due to our rapid expansion across the African continent we seek to recruit suitably qualified, enthusiastic and highly dynamic people for our African Headquarters in Nairobi.

1. Regional Sales Manager – French Speaking Countries

Job description:

To manage sales in the region and be responsible for meeting the budget goals.

Managing a team of Country Sales Managers in allocated region.

To personally meet with relevant customers in the region.

Efficiently communicate technical matters between Inmobia and its customers.

Ability to develop new ideas and drive improvements within the role.

Skills & background:

* MBA, Degree/Diploma in project management, marketing or customer service.
* Key Account management experience from technology – based, solutions provider, preferably within Regional Telecoms in Africa.
* Occupational Skills: Excellent communication, excellent negotiation, interpersonal, presentation and reporting skills. Should have a positive attitude to acquire more skills.
* Specific Competence: Must be fluent in written/spoken French and English. Organizational skills and computer literacy.
* Personal Traits: A strong sense of responsibility and accountability. Self-motivated and focused on delivering results against objectives under minimal supervision, presentable. Should be a team player and able to resolve conflicts within projects including human aspects.

To be considered, please email your application latest 10-09-2011 to job-rsm@inmobia.com

2. Country Sales Manager – Kenya

Job description:

* To manage sales in Kenya and be responsible for meeting the budget goals.
* To personally meet with relevant customers in Kenya.
* To promote content sourcing and driving sales to respective Clients.
* To keep a daily updated task list, have weekly and monthly reporting duties.

Skills & background:

* Degree/Diploma in project management, marketing or customer service. A proven track record of running projects with 3 years’ experience as Project Manager within Telecoms or similar field.
* Occupational Skills: Project Management skills, communication, presentation and good interpersonal skills.
* Specific Competence: English language skills (written and spoken), ability to efficiently communicate technical matters with organisations within Inmobia, and towards customer, on both technical and management levels.
* Personal Traits: Self-motivated, presentable, team player with a positive attitude to acquire more skills, ability to resolve conflicts within projects including human aspects and to develop new ideas and drive improvements within the role.

To be considered, please email your application latest 10-09-2011 to job-csm@inmobia.com

Further Information

Please send your application to the email address stated under the relevant position and note:

One file ONLY with Application letter (max 1 page) and CV (max 3 pages) in same file; As Word or PDF.

Subject Field must include: “JOBTITLE” and your name.

You can find further information about our company on www.inmobia.com.

Inmobia is a worldwide leading provider of mobile platforms and services for mobile operators, media, advertising and digital companies, as well as financial and health organizations. Inmobia is a Danish company, founded in 1998, with offices in Scandinavia, Bahrain, Kenya, Nigeria, Nicaragua, Colombia, Mexico and USA.

More Jobs and Vacancies in East Africa available here

East Africa Vacancies


Consolidated Bank: Customer Service Manager

Consolidated Bank seeks recruit competent and highly motivated individuals for the following position:

Customer Service Manager

Reporting to the Head of Marketing & Customer Service, the successful candidate will be responsible for effectively managing the customer service function and supporting the corporate objective of achieving high levels of customer value and retention.

Core Duties & Responsibilities

* Ensure best in class customer experience and support, as well as provide product and services expertise to maximize customer value.
* Be the bridge that drives communication between business development and operations towards the common goal of high levels of service to the customer.
* Establish, prioritize and manage the efficient flow of information necessary to ensure on time delivery of customer inquiries and maintain a high degree of collaboration and teamwork
* Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
* Work closely with other departments to understand business requirements and collaborate on solutions that will result in continuous process improvements to simplify and streamline customer service functions
* Ensure that customer requests are investigated, followed-up, and that they receive the correct response within the prescribed service level.
* Manage and guide the operations of the customer service and call centre teams in order to efficiently respond to queries and complaints within satisfaction and delivery targets

Minimum Qualifications and Experience:

* Bachelor’s degree in relevant field. Professional customer service, marketing and/or sales qualification such as CIM, MSK
* Five years experience in sales, customer service or marketing role in the banking industry or other service oriented organisation.
* Must be organised, analytical and take the concept of client confidentiality very seriously
* Must have strong attention to detail and ability to make sound business decisions in a timely fashion
* Excellent verbal and written communication skills with the ability to communicate at all levels internally and externally

Interested and suitably qualified individuals should forward their applications, enclosing copies of their academic and professional certificates, detailed CV indicating work experience, daytime contacts and addresses of 3 professionally relevant referees to reach the undersigned by Friday, 16th September 2011.

Only short listed candidates will be contacted.

The Head of Human Resources
Consolidated Bank of Kenya Ltd
P.O. Box 51133 - 00200
Nairobi

More Jobs and Vacancies in East Africa available here

East Africa Vacancies


Sales Executives & Senior Sales and Marketing Executive

A leading resort in Mombasa is looking for the following positions in our Sales and Marketing department to be based in our Corporate office in Nairobi:

1. Sales Executives

3 Posts

The incumbents in this position will be responsible for managing the accounts/area of coverage assigned to him/her which includes making regular calls to assigned accounts, developing new accounts, negotiating contracts and maintaining good working relations with actual clients in order to meet and exceed the targets set and the overall hotel budget.

2. Senior Sales and Marketing Executive

1 Post

The incumbent in this position will develop and implement innovative and effective marketing and electronic marketing programs/opportunities to support the hotel in a competitive hospitality marketplace and manage the hotel’s electronic presence.

The incumbent will execute marketing campaigns (email included) from concept through completion, including analytics and recommendations.

Candidates should posses a degree specializing in marketing, communications or related field, with 3-5 years of experience in Sales, preferably for a 4-5 star hotel.

Applications are invited from qualified candidates to send their current CVs with relevant testimonials, salary expectations and references to llhjobs@gmail.com

Only qualified candidates who meet the stated criteria will be considered, and should apply no later than 15th September 2011

More Jobs and Vacancies in East Africa available here

East Africa Vacancies


Transwest: Sales Person/ Marketer

Transwest is a Tours and Events Organizing company situated in Nairobi Kenya.

We are looking for a Sales Person/ Marketer who can work for our company in Marketing our services to our clientele and help us grow our customer database.

Experience: Knowledge in tours and travel business, Hotel Reservations, Marketing, Events Management/Organizing

Terms: Commission Based only

Send CV to: jobstranswest@gmail.com

More Jobs and Vacancies in East Africa available here

East Africa Vacancies


Furniture Palace: Showroom Sales Executives and Customer Relations Executive

We Furniture Palace Ltd., a leading furniture retailer in Kenya growing in dynamic dimensions, hence we are looking for people who will enable us to continue our success.

We are looking for people who are passionate, adaptable, self motivated and team players to help us achieve our goal.

We believe in an open door policy and direct communication with employees. We believe ¡n offering much more than just a job, we strive to give you a full fledged career.

So to enhance this we provide superior training and the opportunity to work in different aspects of Retail and Service practices. Our training programmes will help you to improve on both Personal Excellence and Leadership Excellence.

In keeping with our vision to be truly world class in all aspects of our operations, our remuneration and benefits strategy is guided by the need to foster a high performance culture and maintain market competitiveness.

Showroom Sales Executives

Duties & Responsibilities:

* Attend to Walk ¡n customers.
* Implement, monitor and ensure a high level of customer service is provided at all times.
* Ensure sales targets are consistently achieved and quotations are followed up regularly.
* Provide regular feedback to the Showroom Manager on daily showroom sales performance.

Knowledge, Skills & Abilities:

* A degree or diploma holder in management related field with a specialisation in sales and marketing management.
* Minimum 3 years experience in Retail showrooms of a reputed brand.
* Highly self motivated with passion for excellence in customer service.
* Team player with excellent organisation and interpersonal skills.
* Communications, report writing and good negotiation skills are a must.

Customer Relations Executive

Duties & Responsibilities:

* To ensure and provide the best customer service to each and every customer with regards to their Deliveries, Complaints, Queries
* To prepare Daily Sales Invoices, Cash Sales, Delivery Notes, Delivery Schedules and providing the copies to Warehouse In Charge on Daily basis.
* Keep the Showroom Manager updated with the daily customer complaints / issues and coordinate with the Operations Manager with regards to items / product issues.

Knowledge, Skills & Abilities:

* Minimum 3 years experience in Retail showrooms of a reputed brand.
* Highly self motivated with passion for excellence in customer service.
* Team player with excellent organisation and interpersonal skills.
* Communications, report writing and good negotiation skills are a must.
* Must be able to work under stressful situations and conditions.

If you are keen to have a promising career with Furniture Palace, please forward your application, CV, a recent passport size photograph in MS WORD format to info@furniturepalace.co.ke stating clearly the position you are applying for in the subject line of the email.

Please remember to include the contact details of three referees, no later than Friday, 16th September, 2011.

Only shortlisted candidates will be contacted.

More Jobs and Vacancies in East Africa available here

East Africa Vacancies


Friday, August 26, 2011

Sales Executive

Our company deals with supply of chemicals and products for industrial use.

The products are used mainly in Pharmaceuticals and Care, across Kenya and the East Africa.

We seek to fill the job of sales executive.

The job requires a person with high level of integrity, honesty and analytical skills.

Ideal candidate should possess the following qualities:

* Tertiary Education (Bachelors degree/College Diploma)
* Certificate in sales and marketing would be an added advantage
* Result-oriented, good customer care and communication skills
* A good understanding and bias to industrial chemicals & products
* Have at least 3 year sales experience, Computer literate and Proficiency in MS office

Key competencies and attributes:

* Passionate
* Self Motivated
* Results driven
* Friendly & professional telephone manner
* Excellent objection handling skills
* Excellent interpersonal & communication skills
* A positive, professional and flexible attitude to work
* Excellent command of the English language, with neutral accent

If you are interested, and confident that you meet the requirements for the job, please send an application with a detailed CV, your expected salary, names and contacts of three references, a reliable daytime telephone/mobile contact, and e-mail address to info@chemproltd.com

Deadline for receiving applications: 01st September 2011

Only short listed candidates will be contacted.
Only serious candidates who meet above profile need apply.

More Jobs and Vacancies in East Africa available here

East Africa Vacancies


Deacons Kenya: Marketing Executive

Deacons Kenya Limited, the leading fashion retailer in East Africa over the last fifty years, is seeking to recruit a focused, self-driven professional of high integrity in the position specified below.

Deacons operates nine exciting brands namely, Woolworths, Truworths, Identity, Mr. Price Home, Mr. Price Clothing, 4u2, Angelo, Adidas and Lifefitness; through twenty seven retail outlets in Kenya, Uganda and Tanzania.

The business has a central Head office and warehousing operation located in Kenya.

Deacons is continually sourcing brands to address lifestyle needs in the markets it operates in, and will soon be launching the new Baby shop brand in Nairobi.

Plans to establish business presence in Kigali, Rwanda are at an advanced stage with operations expected to commence in the fourth quarter of the year.

Reporting to the Marketing Manager, the Marketing Executive will be responsible for:

* Assisting in the Preparation and implementation of clear agency briefs;
* Monitoring and maintaining clear records on brand expenditure;
* Coordinating the design and procurement of above the line and below the line brand promotional material;
* Follow up and assist in the planning and handover for store implementation of all in-store brand activities;
* Coordinating customer focus groups and in-store customer surveys;
* Constantly scanning the competition and interpreting their plans for internal use;
* Carrying out regular store visits to assess marketing activities;
* Evaluating sales performance and providing analysis after every promotional campaign undertaken;
* Coordinating with suppliers for provision of all above the line and below the line in-store communication material;
* Assisting in briefing stores on up-coming activities;
* Coordinating and participating in agency meetings;
* Assist in developing the annual brand marketing calendar and activities;
* Assist in coordinating the implementation of corporate activities such as brand launches, CSR, off site shows and exhibitions etc;
* Any other duties as delegated.

The person:

* Degree holder in Business Administration preferably with a major in Marketing;
* Possess three years experience in a sales and marketing function gained from an advertising agency or busy FMCG;
* Good communicator with strong interpersonal and creative skills;
* Computer literate;
* A proactive, energetic and self motivated individual;
* Have a good demonstration of planning and organizational skills.
* Ability to multi task and play within a dynamic team player.

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to send their applications with detailed CV names and contacts of 3 referees, copies of certificates, testimonials, current telephone number and email address, on or before Monday, September 5, 2011 to the address indicated below.

Deacons (K) Ltd,
P.O. BOX 30087 – 00100,
G.P.O. Nairobi

Email: careers@deacons.co.ke

Only short listed candidates will be contacted

Deacons is an equal opportunity employ

More Jobs and Vacancies in East Africa available here

East Africa Vacancies


Friday, August 19, 2011

azipharm: Commission sales

Reporting to the Human Resources Manager, the successful candidate will be responsible for:

Pro-actively marketing and selling company products to potential customers.

Generating orders on behalf of the company and calling the sales department to ensure supply of these orders on time.

Organizing for and participating in exhibitions and conferences that enhance marketing of company products.

Calling to follow up on orders and soliciting for more.

Advising and actually demonstrating on the use of our products where necessary. Incase of need for in-put from our technical bench, the sales person to seek for such help.

Undertaking market research and advising management on the competitors and their marketing practices and the market trends.

Advising on prices based on the current market situation.

Doing route plans, weekly and monthly reports and submitting them to relevant departments.

Assisting in preparing field manuals and other field work documents like brochures etc.

Minimum requirements:

* Good communication skills is of prime importance. Somebody capable of sealing sales deals.
* Must possess at least a certificate or diploma level of education.
* Aged between 22-30 years.
* At least some experience in a similar position with a reputable organization.
* Practical hand on the job experience from a pharmaceutical / veterinary or laboratory equipment suppliers will be an added advantage.
* Must be computer literate.
* Good command of both English and Kiswahili (written and spoken).

Remuneration

This is purely a commission based position.

The rate is very attractive and the higher the volumes sold, the higher the take home.

NB: note that our products are easy to sell products and depending on the attitude and effort put by the sales person, one can or dreams take home pay every month.

Commission will be based on the profit from Total Paid sales done within the month.

Interested applicants should send their CVs and application letters via email to:

hr@azipharm.co.ke on or before Friday August, 26th2011

Azipharm Limited is an equal opportunity employer offering employment without regard to any bias.

More Jobs and Vacancies in East Africa available here

East Africa Vacancies


STATISTICIAN

Do you have recent experience as an analyst / Statistician?
Do you have a liking for market research?

If you answered yes to the above questions, you are the person we are looking for.
We are a consulting group looking to recruit a STATISTICIAN to help us meet our growing client demands.

About the job
Roles and responsibilities:
Design of research studies and surveys (sampling, questionnaires )
Implementation of research field work
Data collection and analysis using company-customised software
Preparation of a study report
Perform other duties as assigned.

Knowledge and qualifications:
Must have a degree in statistics or a related field
Must be computer literate especially in statistical packages
Working experience of between 1-2 years

Closing Date: 23rd August 2011
City/Town: Nairobi, Karen

Wage/Salary: Negotiable

Type: Full Time
How to apply: If you qualify, send a C.V. with daytime personal no. to nimugee@yahoo.co.uk

Company: KBPA Consulting group
Contact: Grace
Phone: 0721496894

More Jobs and Vacancies in East Africa available here

East Africa Vacancies


Hass Petroleum: Head of Lubricants Business

Hass Petroleum, a regional oil marketing company with operations in East Africa and the Great lakes region is seeking to recruit a Head of Lubricants to manage its lubricants business in the region.

Role: Head of Lubricants Business

Job Purpose:

The job purpose is to lead, co-ordinate and manage the lubricants business with accountability for financial and business results. To ensure that the business performs to the company’s business plan.

The job holder will be responsible for all operational aspects of Lubricants marketing . These will include building sustainable markets, leveraging our brands and Customer relationships.

Reporting: This role will report to the Group Managing Director and will work closely
internally with Country Managers, Sales & Marketing, Supply Chain, Finance and Human Resources. Direct Reports to this role is the Lubricants sales team.

Accountabilities:

* Develop, coach and lead an effective sales team.
* Delivery of Volumes, margin and profit.
* Delivery of business plan.
* Identify and fix areas of underperformance.
* Align resources, people and budgets and to maximize profits.
* Strengthen channels of trade to provide a superior and differentiated offer to customers and distributors.

Essential Qualifications and Experience:

* Degree in relevant technical field.
* Marketing training and experience.
* At least ten years Sales and marketing experience in a role of comparable scope and dynamics.
* Proven lubricants and specialized products experience.
* Proven expertise in broad-based business experience focused in Sales, Marketing and General Management including managing large territory diverse international operations.

Applications:

Candidates with the necessary qualifications, skills and experiences are encouraged to apply outlining their skills and experience to the following Email address hr@hasspetroleum.com by 26th August, 2011.

Or drop Applications to:-

The Head of Human Resources,
Hass Petroleum (K), 5th Floor
P. O. Box 76337-00508,
Nairobi, Kenya.

More Jobs and Vacancies in East Africa available here

East Africa Vacancies


Aga Khan University Hospital: Purchase Coordinator

The Aga Khan University Hospital, Nairobi (AKUHN), invites applications from suitably qualified individuals for the following position:

Purchase Coordinator

The Purchase Coordinator will report to the Director, Materials Management and work closely with the Regional Coordinator in supporting procurement of suppliers and services including the purchase of capital equipment.

S/he will manage and support a cross-functional purchase team.

Applicants must have a Business Degree with certification in professional purchase accreditation as an advantage. S/he should have at least three years relevant experience in a large organizational.

The ideal candidate should be computer literate with strong financial acumen and negotiation skills.

To Apply:

Applications together with detailed Curriculum Vitae, names of three referees, telephone contact, e-mail address and copies of certificates and testimonials should be sent to, the

Manager, Recruitment,
Aga Khan University Hospital, Nairobi.
P. O. Box 30270-00100, Nairobi

Or by email to hr.recruitment@aku.edu so as to reach not later than 31st August, 2011.

Applications by email are preferred.

Visit our website www.aku.edu for more information.

Only short listed candidates will be contacted.

More Jobs and Vacancies in East Africa available here

East Africa Vacancies


Red Lands Roses: Jobs and Vacancies

Within it’s program of extension, Red Lands Roses Ltd a cut roses growing and exporting company is looking for recruitment of the following positions:

1. A Human Resource Manager reporting to the Director. Minimum five years experience;

2. Trials Senior Supervisor reporting to the Director. The candidate should have three years experience in rose growing and testing of new varieties in all aspects, strong IT capacity in particular in Excel and Access data base, very good observation and analytical capacities;

3. Multiplication Unit Senior Supervisor in charge of production of roses grafted plants. Reporting to the Production Manager. Minimum 3 years experience in a similar position;

4. Sales Officer in charge of direct market clients’ portfolio reporting to the Sales and Supply Chain Senior Manager. The candidate should possess strong IT skills in Access
and have a very good command of English both oral and written. Knowledge of French, Russian or Japanese will be an added advantage;

5. An Accountant reporting to the Chief Accountant. The candidate should have at least 2 years experience, be a holder of CPA 6. Knowledge of Sun Accounts and Sun Business will be an added advantage;

6. A young IT clerk / Secretary with potential to be developed;

All interested candidates should send their CV and letters of application to job@redlandsroses.co.ke before 29th August 2011.

Interested candidates should indicate their current salary and benefits package.

Preference will be given to female candidates on equivalent capacity basis

More Jobs and Vacancies in East Africa available here

East Africa Vacancies


Friday, August 12, 2011

Computech: Customer Relationship Analyst

Computech Limited is a seasoned IT company that promotes Technology for business.

It is looking for a vibrant, aggressive and competent Customer Relationship professional to fill in the position of Customer Relationship Analyst.

Position: Customer Relationship Analyst

Deadline: August 19, 2011

Location: Nairobi

Reports to: Service Delivery Manager

Engagement: Full Time

The purpose of this role is to ensure effective communication and customer relationship between IS and its Customers (internal and external); this role works with the Service Delivery Manager to ensure Service Level Management ,Continual Service Improvement, identifies customer needs, conducts surveys and recommends solutions in order to enhance Customer Satisfaction.

Key Responsibilities:

* Participate in the creation and maintenance of a comprehensive Catalogue for all IS Services provided by the IS department in order to be clear on the IS Services provided.
* Engage in the development of a robust Continuous Service Improvement Plan (CSIP) driven by analysis and review of service performance against SLAs and OLAs.
* Participate in the negotiation, define and regularly track agreed levels of IS Services with internal customer departments in order to support SLA’s with customers.
* Participate in the negotiation, define and regularly track agreed levels of IS Services with internal service providers (e.g. IS Comms & Networks, Systems Operations, IS Development, Outstation Support, Desktop & Imaging, Network & Domain Services, etc) in order to ensure coordinated effort in IS Service Delivery.
* Continuously create awareness and training, of and adherence to Service Level processes in IS Customers and in IS.
* Engage in monitoring of service delivery and performance from 3rd party IS Service suppliers ensuring contractual targets are achieved and expectations met.
* Acknowledge customer complaints, compliments or suggestions (opportunities to improve) to assure customer and indicate cause of action.
* Analyze opportunities to improve in order to classify and identify trends.
* Recommend and execute service recovery in order to retain customers and ensure loyalty and advocacy.
* Recommend and implement operational improvement to reduce causes of dissatisfaction and meet customer expectations.

Person Specification:

* Degree in IT.
* 2 years experience in customer service.
* Training on Customer Service.
* 1 to 2 years experience in an ITSM environment - ITIL certification is an added advantage.
* Written and verbal communication skills.
* Experience in customer contact areas.
* Excellent inter-personal and human relations skills
* Good negotiation skills.

All applications should be received by 19th August 2011 quoting current salary and benefit package and expected salary and benefit package.

Please send your application to careers@computechlimited.com

More Jobs and Vacancies in East Africa available here

East Africa Vacancies


M-Kopa: Head of Distribution and Sales

M-Kopa, a new company investing in using mobile payments for energy services, is seeking an energetic, entrepreneurial and experienced agent manager to support the launch and expansion of a new product. This product uses mobile payments as a way to pay slowly for renewable energy such as solar lighting.

The successful applicant for this role will be a commercially experienced individual with a proven ability to establish and manage networks of regional offices engaged in the recruitment and management of local agents, for distribution and sales in financial services, mobile money, airtime or other commission-based goods and services at a local level across Kenya.

Who we are

M-Kopa is being launched by Mobile Ventures Kenya Ltd (MVK), a Kenyan company focusing on creating mobile-based products and services for low-income users, including mobile money, mobile banking, mobile healthcare and mobile trading ventures.

MVK is part of Signal Point Partners Ltd. a global firm which works with, and for, market leaders in the financial services, mobile, development \and energy sectors. Members of our team have led the launch of mobile payments and mobile banking worldwide, including M-PESA.

For more details on current work visit www.mvkenya.com or www.signalpointpartners.com

What we do

M-Kopa is launching a new service using mobile payments to make renewable energy products – such as solar lanterns – affordable to low-income people in provincial and rural areas.

Customers use mobile payments such as MPESA to pay for renewable energy products and services on a “pay-per-use” basis, making them much more affordable especially to low-income users.

Products are distributed and sold through a network of local agents and outlets who are paid commission when customers send payments. This commission is paid via mobile payments.

During a six month trial, MVK has successfully signed up over 250 customers and six agents to this service. The next stage is to conduct second trial in September 2011. After this, the service will be launched across Kenya in March 2012.

M-Kopa is establishing regional offices located in provincial towns across Kenya. These offices are responsible for recruiting and managing agents, stock management and local marketing.

The position

Title: Head of Distribution and Sales

Period of work: 3 month probation leading to 2 year contract

Function: Lead and execute distribution for company launch and growth to 10 regional offices and 200 agents across Kenya.

Specific Tasks:

* Key role in high-level planning for distribution and marketing strategies.
* Lead establishment of 10 regional offices countrywide including recruitment and training of staff, securing premises and ongoing support.
* Build and manage network of 200 agents countrywide – via regional offices.
* Coordinate agent support including agent training, merchandising and below the line (BTL) marketing strategies.
* Lead inventory management for 5000 units per month sales across network.
* Develop and maintain key performance indicators for sales / distribution.

Reporting: Chief Executive/Chief Operating Officer, Nairobi.

Location: Kilimani (off Ngong Rd) Nairobi (5-10 days/month in field)

Compensation: Competitive salary

Starting Date: September 2012

What we’re looking for

Experience:

* 5+ years high-level experience in a related commercial field: financial, mobile-money or other commission based product/service in East Africa.
* Proven ability to build and manage a network of field offices and regional representatives, with support functions, in a comparable industry.
* Educated in a related field, such as business administration, telecommunications or marketing.

Knowledge and Skills:

* Capacity to innovate, creating new processes and structures across distribution network.
* Ability to manage inventory and stock across multiple regions.
* Ability to lead planning and execution for national BTL marketing strategy.
* Knowledge of the local business environment, particularly in financial services, mobile money or telecoms industries.
* Ability to build and manage relations at all levels both within the company and outside with medium-sized entrepreneurs.
* Excellent computer literacy and communication skills.
* Affinity towards entrepreneurship, understanding potential benefits of mobile technology to low-income people.
* English and Kiswahili fluency.

If you’re interested

Please email applications@mvkenya.com with a CV and cover letter.

More Jobs and Vacancies in East Africa available here

East Africa Vacancies


M-Kopa: Regional Agent Manager / Field Sales Officer

M-Kopa, a new company investing in using mobile payments for energy services, is seeking an energetic, entrepreneurial and experienced agent/dealer manager to support the launch and expansion of a new product. This product uses mobile payments as a way to pay slowly for renewable energy such as solar lighting.

The successful applicant for this role will be a commercially focused individual with a proven ability to manage local networks of businesses in financial services, mobile money, airtime or other commission-based goods and services across Kenya.

Who we are

M-Kopa is being launched by Mobile Ventures Kenya Ltd (MVK), a Kenyan company focusing on creating mobile-based products and services for low-income users, including mobile money, mobile banking, mobile healthcare and mobile trading ventures.

MVK is part of Signal Point Partners Ltd. a global firm which works with, and for, market leaders in the financial services, mobile, development \and energy sectors. Members of our team have led the launch of mobile payments and mobile banking worldwide, including M-PESA.

For more details on current work visit www.mvkenya.com or www.signalpointpartners.com

What we do

M-Kopa is launching a new service using mobile payments to make renewable energy products – such as solar lanterns – affordable to low-income people in provincial and rural areas.

Customers use mobile payments such as MPESA to pay for renewable energy products and services on a “pay-per-use” basis, making them much more affordable especially to low-income users.

Products are distributed and sold through a network of local agents and outlets who are paid commission when customers send payments. This commission is paid via mobile payments.

During a six month trial, MVK has successfully signed up over 250 customers and six agents to this service. The next stage is to conduct second trial in September 2011. After this, the service will be launched across Kenya in March 2012.

M-Kopa is establishing regional offices located in provincial towns across Kenya. These offices are responsible for recruiting and managing agents, stock management and local marketing.

The position

Title: Regional Agent Manager / Field Sales Officer

Period of work: 3 months initially, with potential for extension

Function: A key member of a growing team responsible for distribution and sales. Play a key role in the establishment and management of a new regional office in a region of Kenya.

Tasks:

* Recruit new agents in regional area
* Conduct agent visits and inspections
* Conduct agent training
* Support agents with ongoing issues (including some technical issues)
* Manage stock of products in region
* Maintain merchandising standards across outlets
* Deliver and collect products in area
* Report to Nairobi office regularly on agent performance
* Anticipated weekly routine 3-4 days field, 1-2 day Nairobi

Subject to performance, future long term opportunity to play an integral role in establishment and management of other new regional offices across Kenya.

Reporting: Directors, M-Kopa

Location: Kilimani (off Ngong Rd) Nairobi and provincial towns

Compensation: Competitive salary according to experience

Starting Date: September 2011

What we are looking for

Experience:

* 3 years experience working with agents for financial services, mobile-money or other commission based products or services in East Africa.
* Proven ability to build and manage a network of small to medium sized businesses as dealers or agents
* Specific experience delivering local consumer marketing strategies.
* Strong experience and knowledge of inventory and stock management.
* Knowledge of the local business environment, particularly as it relates to financial services and mobile money or telecoms dealerships.
* Understanding of mobile technology, particularly mobile money, and its potential benefits
* Ability to effectively communicate with a range of low-income customers across Kenyan society
* Experience working in different regions of Kenya or East Africa.
* English and Kiswahili fluency.

Contact applications@mvkenya.com with a CV and cover letter

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iWayAfrica; Corporate Account Managers (Sales)

iWayAfrica is the leading Pan-African provider of converged ICT Offerings.

iWayAfrica Kenya Limited is an amalgamation of Africa Online, Afsat and MWEB Africa group of companies offering services in Sub-Saharan Africa.

We are positioned to provide both individual and Corporate organizations alike with scalable solutions based on each client’s specific needs. To stay ahead, we depend on our team of peerless professionals in all fields.

We wish to enhance our team of Corporate Account Managers (Sales) in Mombasa and Nairobi.

Reporting to the Commercial Manager, some key responsibilities will include;

* Develop aggressive sales strategies and achieving overall sales targets and objectives
* Business Corporate Development
* Identify, initiate and pursue strategic contacts within Key Accounts, developing a network of key decision makers at strategic and operational level
* Lead negotiations of contracts, tenders & follow up on project implementation
* Monitor and optimize revenue/margin/contribution in line with approved Key Account business plans
* Seek out opportunities within account to grow share and visibility of our products

Minimum Skills required:

* A relevant undergraduate degree
* A professional qualification in Sales– CIM or equivalent
* Minimum of 3 years in a similar capacity preferably in an ICT industry
* Excellent negotiation, presentation and communication skills
* Project Management skills

iWayAfrica Kenya is an equal opportunity employer and will offer a competitive compensation package.

Qualified candidates should send their CV, letter of interest as an attachment to hr-ke@iwayafrica.net by 24th August 2011.

Only successful applicants will be contacted

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Cadbury Kenya & East Africa: Sales Administrator

Cadbury Kenya & East Africa (CKL) is a dynamic, diverse and growing business that participates in four core categories, namely Food Beverages, Chocolate, Candy and Gum confectionery.

We are proud market leaders in Chocolate and Food Beverages and continue to innovate and excite our consumers. At Cadbury we work together to create brands people love.

With over 200 employees based at our manufacturing plant in Nairobi and 60 years of great success, we can continue to count on and look to a promising future.

Cadbury Kenya & East Africa offers exciting career opportunities for someone with sound judgement, drive and a passion for winning.

If you are interested in joining us to create brands that people love, apply for these positions.

Job Title: Sales Administrator
Reporting to: Sales Manager-Kenya

Job Purpose:

In Kraft Foods ‘delicious is our difference’. We begin with our consumers, we make delicious foods you can feel good about & we believe we can make a delicious difference everywhere.

As the sales administrator for the Kenya site you will be responsible for coordinating sales administration activities for Kenya & other EA markets.

Key Accountabilities:

* Supporting Customer order management. Liaising with the respective sales Supervisors, Key Accounts Merchandisers and the Business Development Manager to close all customer queries efficiently.
* Leveraging partnerships with other departments (marketing, L&CO, Finance and HR) to streamline cross functional processes implementation.
* Collating marketing intelligence and other sales data and generating value addition reports to support informed decision making.
* Co-ordinating sales administration activities for Kenya & other EA markets:
* Ensure all sales-related activities including seasonal activation programmes and timely dispatch of all POS (point of sale) materials for deployment in the target markets.
* Organizing requisition and dispatch of tools of work for the Sales Team in liaison with procurement department.
* Collating field expenses for the sales team and tracking performance in line with budget provisions.
* Organizing sales events including periodic meetings and annual sales conferences.
* As an individual contributor know the ethical and legal compliance responsibilities of the position; raise questions and concerns when faced with an ethical or compliance issue; apply integrity in all aspects of professional conduct.

Person Specification:

* Minimum degree in Commerce, Economics and Business Management
* Professional qualifications in Sales administration an added advantage
* At least 5 years working experience in Sales administration in a Fast Moving Consumer Goods Industry.
* Strong Computer proficiency in MS Excel, MS Office, MS Power Point preferred, those with statistical experience and data analysis will have added advantage.
* Aggressive pursuit for goals, energetic, self reliant and relentless passion for excellence.
* Ability to communicate effectively at all levels

How to apply

Applicants should submit their cover letter & CV to the Human Resources Advisor by the 23rd August 2011. Please note that only applicants who meet the minimum requirements will be afforded an interview.

Cadbury is an equal opportunity employer

Cadbury Kenya Ltd
Ol kalou Road, Industrial Area
P.O. Box 45466 -00100
Nairobi, Kenya
www.cadbury.com

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Friday, August 5, 2011

Marketing Person

We are looking for young and dynamic marketing person to market and sell our IT - software solutions in the Kenya market.

The ideal candidate should be excellent in written and verbal communication, good in presentation and should understand the software Market very well.

ERP background will be an added advantage.

This position comes with a net salary of KSH 20,000 plus attractive commissions from 5% to 10 % for each sale of software.

Our software prices start from KSH 100,000 and may exceed up to 1 Million.

Interested candidates need to send their CV’s to enquiry@mictsoftware.net

Candidates should apply before: 15/08/2011

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African Financial Services: Sales Agents

African Financial Services, a Micro Finance Institution is looking to employ sales agents to operate from their Nairobi office.

Requirements:

* 23 years and above.
* Minimum of O level Certificate.
* Previous experience in sales or the selling of personal loans will be an added advantage.
* Ability to work in a results oriented environment

We Offer:

* Very competitive commission rate
* Bonuses, incentives and prizes
* Salary -Commission basis only

Please call David Arusei at 0722912016 e-mail your CV to jacoc@africanfinancialservices.com

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